Refund Policy
Last updated 20 October 2026
In short: if you're not happy with an event unlock, email us within 48 hours of buying it for a full refund. If something on our side stops it working, you'll get a refund whenever it happens.
1. Try before you buy
You can design every card, add your whole guest list and export watermarked previews for free, so you can check everything before paying.
2. Our satisfaction guarantee
If you're not happy with your purchase for any reason, email support@placecardmaker.app within 48 hours of buying, with your receipt or the email address you paid with. We'll refund the full A$19 to your original payment method.
3. If something goes wrong
If you paid but your event didn't unlock, or the unlocked exports don't work as described, contact us. We'll fix it or restore your unlock; if we can't, we'll refund you, whenever this happens.
4. Your rights under Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you're entitled to cancel and receive a refund for the unused portion, or to compensation for its reduced value. You're also entitled to be compensated for any other reasonably foreseeable loss or damage. This policy is in addition to those rights.
5. How refunds are paid
Refunds go back to the card or payment method you used, through Stripe. They usually appear within 5–10 business days, depending on your bank.
6. After a refund
A refunded event may return to preview mode, with watermarked exports.